Return Policy

I. RETURNS PERIOD

We accept returns within 30 days from the date of delivery. To be eligible for a refund or exchange, please initiate the return process within this timeframe.

II. RETURNS ELIGIBILITY

To be eligible for a return or exchange, the following criteria must be met:

• The hat must be unused, unworn, and in the same condition as when received.
• Original tags must be intact.
• Proof of purchase, such as the order number or receipt, must be provided.
• Any accessories or free items received with the purchase must also be returned.

III. RETURN CONDITIONS

Please follow these conditions for a successful return or exchange:

1. Initiate the Return:
• Contact our customer support team at support@meetatreno.com to inform us of your intention to return or exchange the hat.
• Provide the order number, hat details, and reason for the return.
2. Receive Return Authorization:
• Our customer support team will provide you with a return authorization and detailed instructions on how to proceed.
3. Pack the Hat:
• Pack the hat securely in the original packaging or an appropriate alternative to prevent damage during transit.
• Include the return authorization and relevant documentation inside the package.
4. Shipping:
• Ship the package to the address provided by our customer support team using a trackable and insured shipping method.
• The buyer is responsible for return postage costs unless the product is incorrect, damaged by the carrier, or defective.